It is often easy to overlook a company’s business support functions in favour of core functions such as production or customer service. However, even as support functions, they can sometimes make or break certain processes that greatly enhance your core functions and their ability to generate revenue.
Business support functions are activities or processes that do not generate revenue directly, but rather exist to support and enhance the core functions that do.
Some examples include:
The good thing is that these functions are normally much easier to revamp than core functions and have simple priorities to focus on.
Sometimes when processes do not seem to run as optimally as they should, it is advisable to consider reconstructing from the ground up. You can even consider combining processes from different functions as such as Marketing and Operations to allow for more seamless collaboration between roles and processes.
For more information on Job Redesign, you can read more here.
Perhaps there is nothing wrong with the current processes of your business support functions, but you can always seek to enhance them. The efficiency, error rate, cost-effectiveness are always areas that can be improved on. A new CRM software for client management, or usage of Google Analytics for more effective sales and marketing will enhance your business support functions and thus your core functions more than you can imagine.
Having the digital experience that your employees allow for greater collaboration, data-driven decision making, and streamlined processes.
At the same time, this offers a golden opportunity for your employees to go through upskilling, gaining valuable digital skills that help to future-proof both themselves and the company.
When it comes to employees, it can also be important to ensure that your business has the widest talent pool possible. Besides keeping existing employees upskilled and satisfied, new hires are just as important to allow for fresh sets of skills, abilities, and perspectives.
This can sometimes mean hiring from different job experiences for maximum effectiveness! Don’t be afraid to take chances on mid-career switchers as they can allow for unique blends of skillsets that you would miss out on with normal new hires.
Besides, you can also enjoy a much better guarantee and financial support using the Career Conversion Programme (CCP).
For example, with the CCP for Professional Executives, you can take in a new hire and upskill them digitally, such as to use a digital work process – and enjoy salary support of up to 90% of their monthly salary for up to 4 months!
This ensures that you can enhance your business support functions with digital software and new hires with financial support.
For more information on the CCP for Professional Executives, you may read more via the link here or simply register your interest below: